Refund & Returns Policy – Vilasopic

Effective Date: September 12, 2025

At Vilasopic, we want every customer to enjoy a seamless shopping experience and be completely satisfied with their purchase of premium fruits and spices. This Refund & Returns Policy explains how you can return products, request refunds, and understand our procedures. By placing an order through https://cryptoauto.click/, you agree to the terms below.

1. Eligibility for Returns

You may request a return under these conditions:

  • Unused & Unopened Products – Items must be in their original condition, unused and unopened, with all packaging intact.

  • Return Request Within 30 Days – You must notify us within 30 days of receiving your order.

  • Proof of Purchase – Provide an order confirmation or receipt.

We do not accept returns for:

  • Opened or used products (unless defective).

  • Custom or special orders.

  • Clearance or final sale items.

2. How to Start a Return

Please follow these steps to initiate a return:

  1. Contact Us – Email [email protected] with your order number, reason for return, and supporting photos if applicable.

  2. Return Authorization – We will review your request and send a Return Authorization plus instructions. If the product is defective or incorrect, we will cover return shipping costs.

  3. Ship the Item – Package the product securely in its original condition and ship using the provided details. Keep the tracking number for your records.

Note: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

3. Refund Process

Once we receive and inspect your returned item, we’ll notify you by email about the status:

  • Approved Refunds – A refund will be issued to your original payment method within 5–10 business days.

  • Rejected Refunds – If the return does not meet eligibility criteria (e.g., opened or used products), we will notify you and return the item to you.

4. Exchanges

We currently do not offer direct exchanges. To exchange a product, please return the original item for a refund and place a new order for the desired product.

5. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us within 7 days of receipt. We’ll provide a prepaid return shipping label and either issue a full refund or send a replacement.

6. Sale or Promotional Items

Refunds for items purchased during sales or with promotional codes will be based on the price you paid at the time of purchase.

7. Non-Returnable Items

Certain items cannot be returned, including:

  • Opened or used food products (such as fruits and spices).

  • Perishable items once opened.

  • Gift cards or similar items.

8. Shipping Costs

Return shipping costs are non-refundable except for defective or incorrect items. Customers are responsible for return shipping unless otherwise stated.

9. Shipping Restrictions

We ship to most countries. However, there may be restrictions on returns from certain regions. Please contact us if you have questions about returning items internationally.

10. Updates to This Policy

We may update this Refund & Returns Policy at any time. Changes will be posted on this page with an updated “Effective Date.” We recommend reviewing this policy periodically to stay informed.

11. Contact Us

If you have questions or need help with a return or refund, please contact:

Vilasopic
1167 Richards Avenue, Stockton, California
📞 (419) 485-4708
✉️ [email protected]
🌐 https://cryptoauto.click/

Thank you for shopping at Vilasopic, your trusted source for premium fruits and spices online. We value your satisfaction and aim to make every purchase worry-free.